Before pursuing an MBA at Ross I worked at Berxi, an insurance-technology startup, where I built and managed the sales and service operation. Prior to Berxi, I spent two years at Liberty Mutual working on cross-functional customer experience strategy projects to improve the Net Promoter Score (NPS) for home and auto insurance customers. I came to business school to improve my strategic thinking skills and develop my leadership abilities. I chose Ross because of the action-based learning opportunities and the exceptional community. I am excited to be at Ross, and I have already learned so much from my smart, motivated classmates with diverse backgrounds and experiences. I am from Boston so if you have any questions about making the move to Ann Arbor, I am happy to be a resource. Go Blue!