E.g., Jun 19 2019
E.g., Jun 19 2019
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Tauber Institute for Global Operations
September 13, 2019
8:00 am
Tauber Institute for Global Operations
November 7, 2019
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November 8, 2019
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Angry customer

Study shows cultural diversity, along with the anger level of customers, impacts final outcomes of service complaints.

Writing in the Michigan Journal of Public Affairs, Andy Hoffman warns against giving the majority too much power.

Research by Professor David Mayer finds when leadership does the right thing, employees are less likely to rationalize bad behavior.

 
Drawing of green community

Professor Andy Hoffman discusses the need for a fundamental shift in thinking.

Illustration of coworking space

Professor Gretchen Spreitzer shares some nuggets from recent research on the changing workplace.

Stressed business woman at desk

Essay examines the phenomenon of successful people who remain unhappy.

Professor David Mayer and colleagues explore how employees can most effectively influence companies.

Statue of liberty wrapped in yellow caution tape

Writing in The Conversation, Professor Andy Hoffman argues we must find a better balance between regulation and business.

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