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Tauber Institute for Global Operations
September 11, 2020
8:00 am
Tauber Institute for Global Operations
September 11, 2020
8:00 am
Tauber Institute for Global Operations
November 5, 2020 to November 6, 2020
5:00 pm
Angry customer

Study shows cultural diversity, along with the anger level of customers, impacts final outcomes of service complaints.

Box of personal belongings labeled "Fired"

Research by Ross Professor Indrajit Mitra examines the reasons for age disparities.

Illustration of people shaking hands with business and environmental imagery

Michigan Ross Professor Tom Lyon sees little reason for concern and great potential benefits.

Chris White offers some suggestions on how to guard against worker disengagement.

 

Writing in the Michigan Journal of Public Affairs, Andy Hoffman warns against giving the majority too much power.

Illustration of large bank

Jeremy Kress proposes an innovative way to limit the risks of large financial institutions.

Research by Professor David Mayer finds when leadership does the right thing, employees are less likely to rationalize bad behavior.

 
Drawing of green community

Professor Andy Hoffman discusses the need for a fundamental shift in thinking.

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