Explore the faculty research, thought leadership, and groundbreaking philosophies that established Michigan Ross as one of the world’s top business schools.
The research of Assistant Professor Eric Zou began with the observation that regulatory monitoring of pollution is often spatially sparse, temporally intermittent, or even nonexistent in developing-country settings. In a pair of papers titled "Unwatched Pollution: The Effect of Intermittent Monitoring on Air Quality" and "What's Missing in Environmental (Self-)Monitoring: Evidence from Strategic Shutdown of Pollution Monitors," Zou and his co-authors studied the strategic interaction between pollution monitoring and air quality.
These two papers demonstrate that intermittency in regulatory monitoring causally affects pollution outcomes and vice versa -- high pollution can induce selective monitoring. The evidence highlights a general principle-agent challenge of environmental federalism: local agencies are in charge of self-monitoring and enforcing federal environmental standards.
At the same time, these local agencies bear the regulatory penalties if their own data suggest that violations occurred. In a third paper titled "From Fog to Smog: The Value of Pollution Information," Zou and his co-authors found that pollution information disclosure triggered a dramatic change in public awareness of pollution issues, which in turn translated to increased avoidance behavior among members of the public and improved health.
This paper is among the first to document social, behavioral, and health changes when a highly polluted country without publicly available pollution information transitions to a new regime that makes it possible to openly discuss pollution issues and to find and use pollution information in real time.
Professor Charles Laselle Jamison, a pioneering figure in the sphere of business management, spent most of his career at the Michigan Business School. Recognizing the importance of the evolving field of management education in 1936, Jamison proposed an organization dedicated to the support of high-quality research, teaching, and practice in the field. His vision led to the official launch of the Academy of Management in 1941. For this instrumental role, he became known as the "Father of the Academy of Management." With the onset of World War II, the Academy's operations were put on hold. However, they were revived in 1947 thanks to Jamison's tireless commitment. Since then, the Academy of Management has become an internationally recognized association for management and organization scholars.
Later in his career, Jamison would cement his legacy as a pioneer in the field of strategic management by publishing his 1953 textbook on business policy. The textbook was one of the first on the subject and showcased his invaluable contribution to the field.
While concerns regarding corporate financial misreporting have persisted since the early 1900s, there were no rigorous methods that academics, market participants, and regulators could use to assess the accounting quality or the potential for financial misreporting when looking at a set of financial statements. Faculty members Patricia Dechow, Ilia Dichev, and several of their co-authors in the Michigan Accounting group developed several widely used models that allow users to assess the financial reporting quality of a set of financial statements and, more importantly, allow users to detect potential earnings management. These models and adaptations of these models continue to be used today, both in research and in accounting courses.
William Davidson (1922-2009) was a successful global business leader and alum of the University of Michigan. He understood the value of the private sector to empower people around the world.
After the fall of the Berlin Wall, Davidson recognized the value of educating and empowering economic decision-makers in formerly centralized economies with the tools of commercial success. Davidson partnered with U-M to create a unique institute providing consulting and training services to nonprofits, corporations and small businesses in emerging markets with the goals of economic growth and social progress. Since 1992, the William Davidson Institute (WDI) has served as a platform to introduce students to the challenges and opportunities facing firms in low- and middle-income countries.
Over its history, the Institute has supported U-M student teams, totaling more than 1,800 students, who collaborate with business and nonprofit partners to provide analysis and develop solutions built upon the foundation of basic business principles. To ensure ongoing access to current and relevant business education, WDI Publishing also produces and distributes high-quality, cutting-edge business cases and other teaching materials, with more than 700 cases in its collection, reaching approximately 800 universities and institutions globally.
The Institute is also home to NextBillion.net, an online platform for discussing business models and innovations that address development challenges in low- and middle-income countries. The platform reaches more than 25,000 readers a month.
In her research published in the American Economic Review, the Review of Economics and Statistics, the Journal of Human Resources, Health Affairs, and other outlets, Professor Sarah Miller has used quasi-experimental methods to evaluate whether receiving improved access to health care in utero, in early childhood, and throughout childhood improves outcomes in adulthood. Miller and her co-authors have found that children who have received eligibility for health insurance through the Medicaid program have improved outcomes on a number of dimensions, both in terms of health and economic outcomes. Additionally, they found that the children of those children who had better access to healthcare in childhood were healthier at birth. This suggests a cycle in which investing in children's health today can have multigenerational benefits that allow the government to fully recoup the cost of its initial investment in the form of higher tax payments and lower spending on welfare programs. Miller's research has been discussed in numerous high-profile news outlets and has strongly impacted how academics and policymakers view investments in children. Furthermore, her papers have been cited nearly 500 times.
The original trading floor at the Michigan Business School was established in 1999. At the time, it was the 12th academic trading lab to be developed in the United States and one of the first in a large public university.
Later, with a generous donation by John and Georgene Tozzi, a new lab was built. Over the years, thousands of students have come through the lab.
Today, there are approximately a dozen investment clubs, seven of which meet weekly in the lab. When the lab was first getting started, the student-managed fund was at $95,000, which has since grown to $700,000.
"Co-creation as a revolutionary paradigm was introduced by Professors C. K. Prahalad and Venkat Ramaswamy in a series of articles published between 2000 and 2004 and an award-winning book, The Future of Competition. Their work provided a new frame of reference for jointly creating value through networked environments of increasingly digitalized experiences, going beyond goods and services, and called for a process of co-creation -- the practice of developing offerings, experiences, and unique value through ongoing interactions with customers, employees, managers, financiers, suppliers, partners, and other stakeholders. Through their work, they envisioned an individual and experience-centric view of interactive value creation and innovation.
Starting in 2005, the explosion of digital and social media, the convergence of technologies and industries, embedded intelligence, and information technology-enabled services enabled enterprises to build platforms for large-scale, ongoing interactions among the firm, its customers, and its extended network. Ramaswamy's work argued that success lies in connecting with people's experiences to generate insights and change the nature and quality of interactions. He also called for co-creation from the inside out of enterprises and their networks, as much as co-creation from the outside in, and for leaders to co-create transformative pathways.
In 2014, Ramaswamy published "The Co-Creation Paradigm", which combined the core ideas of co-creation with a call to see, think, and act differently in an interconnected world of possibilities and complex challenges to co-create a better future as individuals."
The late 1990s ushered in a revolutionary view across the social sciences centered around the power and importance of studying strengths, better understanding how people thrive, and how systems seize opportunities for creating excellence. Michigan Ross led the way in advancing this fundamental research shift in the field of management and organizations, with many scholars publishing seminal research in the field. In 2002, three faculty members, Jane Dutton, Bob Quinn, and Kim Cameron, founded the Center for Positive Organizations to encourage rigor in this growing field of research and to serve as a home for a large network of scholars interested in pursuing this line of inquiry. As the field has grown over the years, Positive Organizational Scholarship has influenced how management is taught and practiced. CPO at Michigan Ross is a leader in helping teachers and students tap into this body of evidence and learn about this research through innovative courses and developmental learning programs. Those tools include the "Reciprocity Ring", a dynamic group exercise that applies the “pay-it-forward” principle while creating high-quality connections, and the "Reflected Best Self Exercise", which helps you see who you are at your best to engage you to live and work from that powerful place daily.
In the 1990s, a research team at Michigan Ross, led by Emeritus Professor Claes Fornell, created the American Customer Satisfaction Index. This groundbreaking project included Professors Eugene Anderson and Michael Johnson, as well as Research Scientist Jaesumg Cha and Barbara Everitt, former director of the U.S. Census Bureau.
ACSI represents a paradigm shift in measuring market performance, offering a more complete view of firms, industries, and economies and treats customer satisfaction as a latent construct connecting expectations, perceived quality and perceived value, through customer satisfaction, to customer voice and loyalty. For the past three decades, ACSI has catalyzed a wealth of peer-reviewed research in marketing and business. Empirical studies consistently find ACSI positively associated with profitability, cash flows, stock returns, credit ratings, positive earnings surprises, revenue, gross margins, return on investment, cash flow stability, and operating margins. Greater ACSI is also associated with lower cost of capital, cost of debt, and selling costs. At a macro level, ACSI is found to be predictive of gross domestic product.
Published research by the ACSI team enjoys wide recognition, garnering more than 100,000 citations. Additionally, ACSI-related research has played an outsized role in establishing customer satisfaction as an essential metric within firms' management information systems, priority setting, and key performance indicators.
Factory Physics is a seminal text by Professors Wally Hopp and Mark Spearman, first published in 1996. The book presented the first set of principles that systematically describe the behavior of manufacturing systems and described how these principles can be leveraged to enhance the performance of these systems. The book has been cited over 5,000 times, used as a textbook in over 200 universities in North America, and has been translated into several languages. Since its publication, the term "factory physics" and the concepts it encompasses have become standard parts of the industrial and operations management lexicons. The principles first espoused in Factory Physics have been extended to supply chains in Hopp's later book Supply Chain Science (2008) and to health care in Hospital Operations (2012).
From 1990-1993, Michigan Ross housed the Minority Summer Institute with support from the Association to Advance Collegiate Schools of Business and the Graduate Management Admission Council. MSI was designed to increase the number of minority faculty in business and management education.
Each year, 30 Black, Hispanic, and Native American college students were selected to participate in MSI's six-week program. While at Ross, the students were involved in a series of classes, informational sessions, and presentations that provided a first-hand introduction to doctoral studies and the life and work of business professors.
According to Dave Wilson, former president of GMAC, "When one thinks about changing the world, the MSI initiative must be seen as a resounding success." Following the last offering of MSI, the KPMG Foundation initiated the PhD Project, which has continued the mission of MSI. The PhD Project reports that the number of underrepresented business professors in the United States has risen from 294 in 1994 to more than 1,700 today.
Professor Karl Weick was an iconic founder of the field of organizational behavior. Starting with his seminal book, The Social Psychology of Organizing, which was published in 1969, Weick's ideas had enormous influence, shaping organizational scholarship over the next decades and to this day. He focused on the processes of organizing rather than on organizations per se, suggesting that the insights into those processes give us important leverage to both understand and affect life in organizations. In his book, he introduced the seminal concept of "sense-making," which he defined as "the ongoing retrospective development of plausible images that rationalize what people are doing." Weick's ongoing research focused on how individuals engaged in making meaning and how that meaning-making affected important outcomes in organizations. His book has been cited more than 35,000 times, and his other work on the topic has been cited more than 13,000 times. His pioneering work has instilled a highly influential perspective on the people attempting the organizing work that goes into organizations.
In 1991, Dean Joe White and Associate Dean Paul Danos introduced the groundbreaking Multidisciplinary Action Projects course to the MBA curriculum. The initial full-time, seven-week project established a team of MBA students to work on a real-world business challenge for a sponsor company. After a pilot run, the course became part of the MBA core curriculum in 1993. In the coming years, MAP would be added to other MBA programs and eventually to most of the school’s degree programs.
Since its inception, many other schools have incorporated project-based opportunities into their degree programs. However, Michigan Ross remains the leader in the space, and MAP has stood as a beacon of innovation and impact within the realm of graduate studies. What has truly set the MAP program apart is its unwavering commitment to bridging the gap between theory and practice. Instead of confining students to lecture halls, the program enables students to venture into the field, partnering with corporations, nonprofits, and startups to address genuine business challenges and exposing students to the intricacies of various industries while cultivating their ability to think critically, adapt swiftly, and communicate effectively.
Over the years, more than 3,200 MAP projects have been completed by Michigan Ross students. Today, more than 1,000 students participate annually in a MAP project as a required component of their degree program. The organizations they work with range from Fortune 100 multinational corporations to start-ups and non-profits, developing impactful products and addressing some of society's biggest challenges.
Professor Joel Slemrod has worked on an agenda to broaden the scope of tax analysis to address several issues that standard economics models of taxation ignore. He has written several articles analyzing and addressing the blind spots of standard economics models and has co-authored a book titled Tax Systems, which outlines the implications of these blind spots. The influence of his work is demonstrated by the recent policy attention given to tax enforcement in the United States and other countries, such as an increase in funding appropriated to the IRS to reduce evasion of high-income individuals and corporations, as well as innovative administrative policy developments through the U.S. Foreign Account Tax Compliance Act and the OECD Pillars One and Two, which subjects a group of large multinational companies to a global minimum corporate tax of 15%. Slemrod's work has received over 35,000 citations, numerous awards and accolades, and a No. 1 ranking among public finance economists per the Research Papers In Economics site.
In 2006, Professor Sue Ashford, associate dean for leadership programming, founded the Ross Leadership Initiative, which was the precursor to the Sanger Leadership Center and one of the first organized leadership programs among business schools worldwide. The initiative was influenced by Ashford's research on learning leadership via experience and Professor Noel Tichy's action-based learning concepts. Suddenly students were not just learning about leadership but were actually engaged in doing it. Prominent among these efforts was the highly influential Leadership Crisis Challenge, which puts students in the hot seat needing to resolve a crisis in the moment. This program was recognized with the Provost's Teaching Innovation Prize in 2011 and remains a prominent and popular program in the school to this day. Later, under the leadership of Professors Scott DeRue and Gretchen Spreitzer, RLI grew and launched new programs that persist today, including Story Lab, the Ross Leaders Academy, and more. In 2015, alum Stephen W. Sanger, MBA '70, and Karen Sanger made a defining gift of $20 million to establish the Sanger Leadership Center. With the Sangers' gift, the Sanger Leadership Center, now under the leadership of Professor Lindy Greer, has created an array of custom programs and workshops and now offers leadership development programs for students across the university.
Established by Samuel Zell and Ann Lurie in 1999 as the first entrepreneurial studies program at the University of Michigan, the Zell Lurie Institute for Entrepreneurial Studies plays a vital role in developing the next generation of entrepreneurs and venture investors. The Institute offers various programs, competitions, and academic courses that give students the knowledge, skills, and motivation to develop a growth mindset and succeed as entrepreneurs.
Since its inception, the Institute has supported more than 9,100 entrepreneurs. It provides students with hands-on experience in entrepreneurial environments where they create, lead, and shape innovative ventures.
The Institute also supports venture investing and plays a key role in connecting entrepreneurs with venture capital and grant funding. This access to funding is crucial for entrepreneurs looking to start or scale their businesses and allows Ross students to act as real venture capitalists.