Samantha Keppler

Assistant Professor of Technology and Operations

Education
Ph.D. Northwestern University 2015
M.S.Ed. City University of New York 2010
Biography

Samantha Keppler is the NBD Bancorp Assistant Professor of Technology and Operations at the University of Michigan Stephen M. Ross School of Business. Her expertise is in education operations, or the mechanics of teaching and learning. Her work focuses on teacher resourcefulness, or how teachers find and create resources in innovative and unexpected ways. Recently, her research focuses on technologies such as teacher crowdfunding platforms and generative AI tools. 

Her research on education systems has been published in top peer reviewed journals in the operations management field, including Management Science and Manufacturing & Service Operations Management, and has been featured in the top media outlets The Wall Street Journal, the Financial Times, and NPR. Her ground-breaking research in collaboration with the largest teacher crowdfunding platform DonorsChoose has won a number of research awards, including the 2023 Best Paper Award from the Service Special Interest Group of the MSOM Research Society, the 2022 Responsible Research Award from the MSOM Research Society, and the 2022 Applied Research Challenge Award from the POMS Research Society. As a thought leader in education operations, her research has also been featured in education media outlets like Education Week, K-12 Dive and District Administration, and invited for presentation at the nation-wide annual state superintendents conference. 

Professor Keppler earned her PhD in Industrial Engineering and Management Science from the McCormick School of Engineering and Applied Science at Northwestern University. Prior to pursuing her PhD, she was a public high school math teacher for three years in the Bronx, New York. 

 

Latest Faculty News & Research
A Replication Study of Operations Management Experiments in Management Science
Authors
Davis, A., Flicker, B., Hyndman, K., Katok, E., Keppler, S., Leider, S., Long, X., Tong, J.
Published Date
07/2023
Authors
Davis, A., Flicker, B., Hyndman, K., Katok, E., Keppler, S., Leider, S., Long, X., Tong, J.
Source
Management Science
Volume
69
Issue
9
Pages
4977–4991
Building Relational Confidence in Remote and Hybrid Work Arrangements: Novel Ways to Use Digital Technologies to Foster Knowledge Sharing
Authors
Keppler, S.M. & Leonardi, P.M.
Published Date
07/2023
Authors
Keppler, S.M. & Leonardi, P.M.
Source
Journal of Computer Mediated Communication
Volume
28
Issue
4
Pages
zmad020
Little’s Law and Educational Inequality: A Comparative Case Study of Teacher Workaround Productivity
Authors
Keppler, S.M.
Published Date
06/2023
Authors
Keppler, S.M.
Source
Management Science
Volume
0
Issue
0
Pages
0