Eric Schwartz

Eric Schwartz

  • Assistant Professor of Marketing
Education
  • PhD University Of Pennsylvania 2013
  • BA University Of Pennsylvania 2008

Contact Information

Phone
(734) 936-5042
Email
Room
R5472
Research

Professor Eric Schwartz's expertise focuses on predicting customer behavior, understanding its drivers, and examining how firms actively manage their customer relationships through interactive marketing. His research in customer analytics stretches managerial applications, including online display advertising, email marketing, video consumption, and word-of-mouth. The quantitative methods he uses are primarily Bayesian statistics, machine learning, dynamic programming, and field experiments. His current projects aim to optimize firms’ A/B testing and adaptive marketing experiments using a multi-armed bandit framework. As marketers expand their ability to run tests of outbound marketing activity (e.g., sending emails/direct mail, serving display ads, customizing websites), this work guides marketers to be continuously “earning while learning.” While interacting with students and managers, Professor Schwartz works to illustrate how today's marketers bridge the gap between technical skills and data-driven decision making. He earned his Ph.D. in Marketing from the Wharton School and a B.A. in Mathematics and Hispanic Studies, all from the University of Pennsylvania.

Authors
Schwartz, E. M., Bradlow, E. T., Fader, P. S.
Published Date
2014

Source

Marketing Science
Volume: 
33
Issue: 
2
Pages: 
188-205

What Drives Immediate and Ongoing Word of Mouth?

Authors
Berger, Jonah, and Eric M. Schwartz
Published Date
2011

Source

Journal of Marketing Research
Volume: 
48
Issue: 
5
Pages: 
869-880
Ross Thought In Action
Professors Eric Schwartz and Jacob Abernethy, in The Conversation , detail the analytics they used to predict areas of high lead risk.

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