M.S. Krishnan

M.S. Krishnan

  • Associate Dean for Executive Programs
  • Accenture Professor of Computer Information Systems
  • Professor of Technology & Operations
Education
  • PhD Carnegie Mellon University 1996
  • MS Carnegie Mellon University 1993
  • MCA University Of Delhi 1987
  • BSc (Math) University Of Delhi 1984

Contact Information

Phone
(734) 763-6749
Email
Room
R5446
Research

Dr. M. S. Krishnan (“Krishnan”) is the Associate Dean Global Initiatives, Accenture Professor of Computer Information Systems and Professor of Technology and Operations at the Ross School of Business, University of Michigan. He has co-authored the book “The New Age of Innovation: Driving Co-Created Value with Global Networks” with Professor C. K. Prahalad (late). The Economist and BusinessWeek magazine named this book as one of the Best Books on Innovation in 2008. Dr. Krishnan received his degrees in Mathematics and Computer Applications from the University of Delhi, India and Ph.D. in Information Systems from Carnegie Mellon University, Pittsburgh, USA in 1996. He was awarded the ICIS Best Dissertation Prize for his Doctoral Thesis on “Cost and Quality Considerations in Software Product Management”.

His research interest includes Business Model Innovation, Technology Enabled Personalization, Ecosystem Innovation, Corporate IT Strategy, Business Value of IT investments, Metrics and Measures for Business Process and Software Quality, Productivity and Customer satisfaction. In January 2000, American Society for Quality (ASQ) selected him as one of the 21 voices of quality for the twenty first century. In 2004, he was selected as one of the top thinkers on Business Technology by Informationweek-Optimze magazines based on their reader surveys. His research articles have appeared in several journals including Management Science, Information Systems Research, Management Information Systems Quarterly, Strategic Management Journal, IEEE Transactions on Software Engineering, IEEE Software, Decision Support Systems, Harvard Business Review, The Wall Street Journal, Financial Times, Information Week, Sloan Management Review, Optimize and Communications of the ACM. His article “The role of team factors in software cost and quality” was awarded the 1999 ANBAR Electronic Citation of Excellence. Dr. Krishnan has consulted with Ford Motor Company, NCR, IBM, Xerox, Gooru, Nestle, Tata Group, Mahindra & Mahindra, ICICI, TVS Group, NBC, CP Group in Thailand, Next Services, Infosys, Outdu and Ramco Systems. 

Executive Leadership
Dr. M. S. Krishnan ("Krishnan") is Mary and Mike Hallman e-Business Fellow, Area Chairman and Professor of Business Information Technology at the University of Michigan Business School. Dr, Krishnan is also a Co-Director of the Center for Global Resource Leverage:India at the Michigan Business School. Dr. Krishnan received his Ph.D. in Information Systems from the Graduate School of Industrial Administration, Carnegie Mellon University in 1996. He has co-authored the book "The New Age of Innovation: Driving Co-Created Value with Global Networks" with C.K.Prahalad. He was awarded the ICIS Best Dissertation Prize for his Doctoral Thesis on "Cost and Quality Considerations in Software Product Management". His research interest includes Corporate IT strategy, Business value of IT investments, and management of distributed business processes, software engineering economics, metrics and measures for quality, productivity and customer satisfaction for products in software and information technology industries. In January 2000, American Society for Quality (ASQ) selected him as one of the 21 voices of quality for the twenty first century. His research articles have appeared in several journals including Management Science, Information Systems Research Information Technology and People, Strategic Management Journal, IEEE Transactions on Software Engineering, IEEE Software, Decision Support Systems, Harvard Business Review, Information Week, Sloan Management Review, Optimize and Communications of the ACM. His article "The role of team factors in software cost and quality" was awarded the 1999 ANBAR Electronic Citation of Excellence. He serves on the editorial board of reputed academic journals including Management Science and Information Systems Research. Dr. Krishnan has consulted with Ford Motor Company, NCR, HIP, IBM, ICICI, NBC, Marketics, Techvoyant, TVS group and Ramco Systems.

Leveraging Customer Involvement for Fueling Innovation: The Role of Relational and Analytical Information Processing Capabilities,

Authors
Sunil Mithas, Terence Saldanha and M.S.Krishnan
Published Date
03/2017

Source

Management Information Systems Quarterly (MIS Quarterly)
Volume: 
41
Issue: 
1
Pages: 
267-286

Do Information Technology Investments Lead to Bigger or Smaller Governments? - Theory and Evidence from U.S. State Governments

Authors
Min-Seok Pang, Ali Tafti and M.S. Krishnan
Published Date
04/2016

Source

Management Science
Volume: 
62
Issue: 
4
Pages: 
1020-1041

Research Note - Information Technology, Customer Satisfaction and Profit: Theory and Evidence

Authors
Sunil Mithas, M.S.Krishnan and Claes Fornell
Published Date
02/2016

Source

Information Systems Research
Volume: 
27
Issue: 
1
Pages: 
166-181

Information Technology and Administrative Efficiency in U.S. State Governments ? A Stochastic Frontier Approach

Authors
Min-Seok Pang, Ali Tafti and M.S. Krishnan
Published Date
2014

Source

MIS Quarterly
Volume: 
38
Issue: 
4
Pages: 
1079-1101

A Strategic HR Differentiator: Technology and Information Management Part-2

Authors
M.S. Krishnan, Wayne Brockbank, Dave Ulrich, Jon Younger and Mike Ulrich
Published Date
01/2013

Source

TMTC Journal of Management, Tata Management Training Center

The Effect of Information Technology Enabled Flexibility on Formation and Market Value of Alliances

Authors
Ali Tafti, Sunil Mithas and M.S. Krishnan
Published Date
2013

Source

Management Science
Volume: 
59
Issue: 
1
Pages: 
207-225

The Importance of IT-Enabled Flexibility in Alliances

Authors
Ali Tafti, Sunil Mithas and M.S. Krishnan
Published Date
2013

Source

Sloan Management Review
Volume: 
54
Issue: 
3
Pages: 
13-14

A Strategic HR Differentiator: Technology and Information Management Part-1

Authors
M.S. Krishnan, Wayne Brockbank, Dave Ulrich, Jon Younger and Mike Ulrich
Published Date
10/2012

Source

TMTC Journal of Management, Tata Management Training Center

Does Complexity Deter Customer Focus?

Authors
N.Ramasubbu, Sendil Ethiraj and M.S. Krishnan
Published Date
2012

Source

Strategic Management Journal
Volume: 
33
Issue: 
2
Pages: 
137-161

In Search of Efficient Flexibility:Effects of Software Component Granularity on Development Effort. Defects and Customization Effort

Authors
N.Ramasubbu, R.Subramanyan M.S. Krishnan
Published Date
09/2012

Source

Information Systems Research
Volume: 
23
Issue: 
3
Pages: 
787-803

Organizational Adoption of Web 2.0 Technologies: An Empirical Analysis

Authors
Terrence Saldanha and M.S. Krishnan
Published Date
11/2012

Source

Journal of Organizational Computing and Electronic Commerce
Volume: 
22
Issue: 
4
Pages: 
301-333

"From Association to Causation Via a Potential Outcomes Approach" Information Systems Research, Vol 20, Issue 2, pp 295-313

Authors
Sunil Mithas and M.S. Krishnan
Published Date
2009

Source

Information Systems Research
Volume: 
20
Issue: 
2
Pages: 
295-313

Technology Proponent

Authors
M.S. Krishnan and Wayne Brockbank
Published Date
2012

Source

McGraw-Hill
HR from the Outside In: The Next Era of Human Resources Transformation
Dave Ulrich, Wayne Brockbank, Jon Younger and Mike Ulrich
Ross Thought In Action
Professor M.S. Krishnan says security breaches haven’t changed consumer behavior, but it’s time for a cybersecurity summit.

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