Operations Management --- In a dynamic, competitive world, a company's effectiveness depends significantly on how well the firm's resources are managed. Managing a company's critical performance dimensions-quality, speed, flexibility, and cost-warrants a thorough understanding of both the physical and information processes that are required for developing and manufacturing products and delivering them to the customers. This course focuses on managerial tools for understanding these processes, and prepares the students to use the results of analysis to constantly improve the firm's operational performance. This course is taught through lectures, readings, and cases.