Amazon North American Customer Fulfillment Operations (First Pass Yield Project)

Seattle, WA

Project Goal

Recommend mechanisms to prevent and automatically resolve fulfillment process defects to improve efficiency and customer experience across the North American network.

Faculty Advisors

Gretchen Spreitzer

Associate Dean for Engaged Learning & Professional Development
Keith E. and Valerie J. Alessi Professor of Business Administration
Professor of Management and Organizations

Gretchen M. Spreitzer's research focuses on employee empowerment and leadership development, particularly within a context of organizational change...