Negotiation and Dispute Resolution

Negotiation and Dispute Resolution ---The ability to negotiate effectively is essential to business success. This course emphasizes negotiation strategies and skills that enable managers, functional specialists (for example, in finance, marketing and accounting), consultants, entrepreneurs and others to create and claim value in a manner that enhances long-term business relationships. Among the specific topics in the course are cross-cultural negotiations, legal and ethical frameworks for negotiation, and psychological tools that enhance negotiation effectiveness. The course also includes negotiation strategies and tactics for dispute resolution, including the use of third party processes (such as mediation and arbitration) in resolving business disputes.