Analyze customer service best practice and benchmarking research to provide recommendations on improvements to customer and driver experience

Develop the standard operating procedure that optimizes the process of building financial models.

Research excess production capacity and suggest new, alternate revenue streams. The general manager (a Ross alum) of Taiwan Lung Meng asked the MAP team to research ways to use excess capacity and increase revenue. The team recommended several new products for creating alternative revenue streams. The final report included detailed design information, a market analysis, and financial projections.