Evaluate both the efficacy of a long-standing Customer Loyalty Score to predict resident behaviors and factors driving customer loyalty, and propose improved metrics to drive favorable resident behaviors

Review the current portfolio of entrepreneurial offerings, benchmark against competing programs both in Ireland and a few select countries, and devise a strategic plan that will recommend an advanced set of programs that meets the need of a changing world

Assess the Total Cycle Time in the state of UP and MERIT tool for its ability to make sure that the process of dispatching ambulances and delivering patients to hospitals is smooth; make pertinent recommendations as needed

Ann Arbor, like all rapidly growing communities, needs a strategic plan for equitable housing, creative placemaking, and mixed-use, sustainable, net-zero development. Assist our nonprofit, Equitable Ann Arbor Land Trust, to develop a strategic plan to grow Ann Arbor's housing in concert with the University's growth, consistent with EA2 Aspirations.

Evaluate our current load tendering and management platform that manages the end-to-end process of scheduling commitments. Provide recommendations to help streamline operations (assign loads sooner and on more of a schedule) and gain preferred pricing with vendors.