IHS turned to the MAP Program for assistance in improving patient access to medicine in South Africa and other developing countries. The team addressed three separate objectives relating to a “direct delivery strategy” (DDS) for medicines: analyzing whether the national government could manage the system; considering the role of possible IT solutions to help the process; and recommending other countries where DDS could be implemented. The team produced a five-year and 10-year master plan.

Create a business strategy to support product expansion in new user segments and channels.

Create a post-merger integration strategy to share, communicate, and deploy human resource policies and operational processes.

Enhance rural linkages aligned to emerging needs leveraging the e-Choupal initiative.