Identify and define a customer service operating model for the future core consumer of UnitedHealthcare's commercial insurance business.

Create a strategic plan for new organizations to tackle depressive illnesses among staff and explore the economic and mental health benefits of positive organization practices.

Develop an initiative for technology transfer and capacity building in developing countries using the expertise and capabilities developed in industrialized economies.

Project coordinated in partnership with the William Davidson Institute.

Generate a business case and go-to-market strategy for new wireless innovations