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Adjunct Professor of Stephen M Ross School of Business and Adjunct Professor of Engineering, CoE Associate Dean Entrep Programs, College of Engineering
Amazon North American Customer Fulfillment Operations (First Pass Yield Project)
2018
Full-Time MBA MAP
Recommend mechanisms to prevent and automatically resolve fulfillment process defects to improve efficiency and customer experience across the North American network.
Determine the complete lifetime value of an RV customer and RV related spend to build out an industry-leading customer loyalty program with the highest perceived value from features and benefits offered.
Conduct in depth research on customer pain points and needs and suggest a market cultivation initiative that get customers interested in microgrids to invest
